FAQ
General
What sets your modern fashion clothing brand apart from others?
Our brand is dedicated to offering unique and fashionable apparel that combines innovative design with high-quality materials. We take pride in our exclusive collection of cloaks, hoodies, tees, swimwear, and accessories, ensuring that every piece reflects the latest trends and exceptional craftsmanship.
Where do you manufacture your apparel?
We take great pride in our commitment to quality and ethical production practices. Our apparel is manufactured in select facilities located in the US (North Carolina) and overseas facilities renowned for their expertise in garment production. These facilities are chosen based on rigorous standards for worker treatment, environmental sustainability, and adherence to fair labor practices.
Can you tell us more about the materials used in your apparel?
We prioritize the use of premium materials to provide our customers with comfort, durability, and a luxurious feel. Each garment is carefully crafted using a blend of fabrics selected for their quality and performance, ensuring a unique and enjoyable wearing experience.
Are your products sustainably sourced and produced?
Yes, sustainability is a core value for us. We are committed to using eco-friendly and responsibly sourced materials in our production processes. Our aim is to minimize our environmental impact while
creating stylish and high-quality fashion pieces.
How often do you release new collections?
We strive to keep our collections fresh and on-trend. Typically, we launch new collections seasonally, ensuring that our customers have access to the latest fashion trends and styles throughout the year.
Ordering
Can I find a size chart to help with my purchase?
Absolutely! We provide detailed size charts for each product to help you find the perfect fit. Please refer to these charts before making a
purchase to ensure that you select the size that suits you best. Just click on the "Size Guide" button on the product page. Size guide is also available under the product description.
Can I cancel my order?
We understand completely; we're human too and change our minds from time
to time! However, once an order is placed, we regret to inform you that we are currently unable to make any alterations or cancellations. We aspire to establish a cancellation window in the future. If the item(s) don't meet your expectations, feel free to contact us and request a return.
Shipping, Returns & Exchanges
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
What is the shipping policy?
Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Please read our shipping policy at https://www.elivior.com/policies/shipping-policy
Do you ship overseas?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.
Get in touch
Have questions about your order, or a general enquiry?